Patient Care Representative Program

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Program Info

  • Length Of Study:

    8 Weeks

  • Career Level:

    Entry Level

  • Online Type:

    Synchronous and asynchronous

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Patient Care Representatives collaborate with healthcare professionals to improve care quality. The PCR will be able to organize care for patients from varied demographics while managing their physical and psychosocial requirements. Schedule follow-up appointments, screen/monitor patients using questions about mental health or other issues, train patients as they prepare for screening procedures, and remind patients about their pre-visit lab testing are all examples of proactive patient outreach.

Patient Care Representatives keep track of records, statistics, and data bases related to local, regional, and federal program goals and regulations. The PCR works with patients to find and use resources that improve care quality under the guidance of and in partnership with other health care professionals.

Length of Study

8 Weeks

Learning Outcomes

Upon completion of this course, the participant will be able to:

  • Evaluate and analyze patient records to identify patients who need preventive services, diagnostics, and follow up.
  • Coordinate services for an assigned patient panel, focusing on gaps in care, and identify strategies for specified populations including those with serious, complex or chronic health problems and/or with psychosocial issues.
  • Communicate directly with patients to discuss preventative care needs.
  • Refer patients with medical concerns to appropriate clinical staff.
  • Provide patients with reminders about their pre-visit laboratory tests.
  • Contact patients by phone and correspondence in providing follow up on the plan of care-medication use, physician visits and reinforcing self-care management skills.
  • Analyze and manage data for assigned panels to determine trends, gaps, and process improvement.
  • Track progress for assigned clinic on population performance of key clinical quality metrics.
  • Work with healthcare team on developing standards, implementation, and maintenance of programs in chronic disease management for patients.
  • Have knowledge of barriers to care such as language, transportation, ability to cope and self-advocate and bring these to the attention of the care team.
  • Act as a subject matter expert on metrics and performance.
  • Serve as an effective communication link between patient and clinical staff by gathering information from patients.

Online Type

Synchronous and asynchronous

Credential Awarded

A Futuro Health Badge will be awarded upon successful completion of the course.


Patient Care Representative, Panel Manager, Medicaid Service Coordinator (MSC), Patient Access Coordinator, Patient Access Specialist, Patient Advocate.

Career Level

Entry Level

Student Cost

  • In recognition of the impact of the pandemic on our communities, Futuro Health is waiving tuition fees for all programs through 2021.
  • Non-refundable registration fee: $100 per program
  • You have the option to join SEIU-UHW's Healthcare Justice Division to receive added benefits. There is a $20 per month fee if interested, waived for current SEIU-UHW members.

Fast Facts

Job Outlook

This is a bright outlook according to O*Net with an 8% of higher projected growth.

Work Environment

The individuals can work in acute care, community clinics, ambulatory care clinics, outpatient care clinics, and varied other locations.

Career Opportunities

This entry-level role will place you on a path to increase educational pathways in social and human services, counseling, social work.


The Patient Care Representative will perform the following duties and tasks:

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.

Day in the Life

Assist patients in obtaining services, understanding policies, and making health care decisions.


Minimum Qualifications

  • The ability to work in the U.S.
  • Be computer and internet proficient.
  • Have home access to reliable high-speed internet.
  • Have a working computer that is less than 7 years old.
  • Be willing to commit 2-3 hours per day (estimated at 10+ hours per week) of study time.
  • Be willing to certify high school diploma/GED
  • Strong attention to detail.
  • Be a California resident or referred by a Futuro Health partner.

Preferred Qualifications

  • Bilingual candidates are encouraged to apply.
  • Ability to document using an electronic medical record.
  • Have at least six months of customer service or patient care experience.
  • Be referred by a member of SEIU-UHW who is in good standing (if you are not already a member of SEIU-UHW).

Additional Requirements

  • English fluency is required